TERMS AND CONDITIONS
American Veterans Moving LLC.
TERMS AND CONDITIONS: Thank you for booking your move with American Veterans Moving. We strive to be sure your experience with us will be a positive one. In order to serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and American Veterans Moving.
Please read these Terms and Conditions.
This is a binding contract, and is enforceable by law. If there are any questions, or if you do not understand something, please feel free to call the office or email at any time.
Phone Estimates: It is important to be as accurate as possible when providing an Item List. Your Estimate is based on the Item List that you, the customer provide. We use this Item List to determine how many men and how many hours your job will take. This helps us with setting up our schedule and enables us to give you an accurate Estimate. The Estimate is based on your home being packed and ready to move. Adding a significant number of items to your move after you have given us an Item List will increase the time required for your move, thus, the Cost for your move will increase.
Cancellations/Rescheduling: A 48 hour notice is required in order to avoid a cancellation/rescheduling fee for moves scheduled Monday through Sunday..
Additional Charges: There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.
Bulky Items: Pool tables, pianos, treadmills, elliptical, riding lawn mowers, hot tubs, motorcycles, and other items that may be added to this list upon assessment will be charged a “bulky item” charge. It will be in addition to the hourly/cubic feet charge of the move.
Arrival Times: American Veterans will give you an estimated window of arrival. We do everything to make sure that we are there within that window, but please remember that the window of arrival time is just an estimate. If we are running early or late, we will call you as soon as possible and let you know. Please make sure we have a phone number to get in touch with you on moving day.
Inclement Weather: We will make the strongest possible efforts to keep clients items undamaged by inclement weather, but cannot make any guarantees. This will be on you as the client to make the decision on whether you want to continue or reschedule.
Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, passports and currency.
Travel Time: The time it takes our crew to get from our office to the job site and back to our office at the end of the job. Travel Time within most of Shelby County is ½ an hour. Outside Shelby County, additional Travel Time charges may apply.
Trucks: We use smaller trucks for smaller jobs; that is another reason we ask for a detailed list of the items to be moved. There is never any guarantee that all of your items will fit into one load.
Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. We will not move these items without packing/crating properly.
If We Pack: We highly recommend our packing service. Once we pack your goods, you will never do it yourself again! Call and speak with a Customer Service Representative for details. We would be happy to arrange a professional packing crew for you
If You Pack: We do sell packing supplies. Pack everything in boxes. Do not use paper or plastic bags. Shut and tape tops and bottoms of boxes. Clearly mark the destination of all boxes on the top and sides and mark FRAGILE as needed. All fragile items, including lamps, china, computers, stereos, DVD’s etc. must be properly packed.
Contents of Drawers: All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied. Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)
Damages: At the beginning of every move, the foreman will do a walk-through with you, the customer, and advise you of the wrapping/packing option and cost to protect your belongings during the move. Should you choose to not use our protective services, and sign a release of liability, American Veterans Moving WILL NOT be held liable/cover/reimburse you for any damage that may occur because of your refusal to use our wrapping/packing services. Although our movers will be as careful as possible, from time to time damages may occur. If there is damage, notify your movers immediately. Damages must be noted on your contract. If you discover damage after the move, call the office within 60 days of your move. No damage claims will be honored until the charges for moving services have been paid in full. Damages caused while loading or unloading your truck or storage unit: American Veterans Moving. is only responsible for items in our immediate care, custody, and control.
Press wood/Pressboard: Any kind of furniture that is made out of this material will have very limited to no value as far as liability of the company. American Veterans Moving will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.
Appliances: American Veterans Moving will disconnect and reconnect washers, dryers and refrigerators, as long as the right connections are in place. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed in order to go through narrow hallways or doors. American Veterans Moving will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done in order to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. If you decide you would like for us to we ask that you sign a waiver. American Veterans Moving will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.)
Released Valuation Coverage: American Veterans Moving provides Released Valuation Coverage on all moves. This is federally mandated default coverage of $0.60 per pound damage payout. It is not value based and has many exclusions that are listed below. We also hold $1,000,000 in General Liability Coverage. General Liability covers personal injury and personal property that is damaged through the course of normal business operations.
What is Not Covered: Exclusions Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.
- Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.
- Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport.
- Special care items, including glass tops and mirrors or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly.
- Clay Pots will not be covered under any circumstances. Should you require American Veterans Moving to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen, every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.
What is covered: Despite the long list of exclusions and limitations; we do cover items that we knowingly or without dispute damage. Released Valuation Coverage is provided on all items dropped or damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.
Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. American Veterans Moving will not attempt to bring your items to their desired location unless the release of liability has been signed.
Right of Refusal: We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.
Gratuities for the Movers/Packers: We only mention this because so many people ask. It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Foreman the full amount and it will be divided equally among the crew members, or you can give the tip to each mover individually, based upon your assessment of their performance. Should you need advice or help determining how much an average gratuity is, please contact our office.
If you have purchased an online special offer and have received an estimate of more hours than provided by said offer and agreed to the Terms and Conditions as specified, including the additional time charged beyond what is covered by said offer, and did not notify us that you want to use only the time allowed by the offer, you will be charged for the full time estimated for your move. It is your responsibility to notify the office at the time of booking of your intentions to either only use the allowed time by the offer or the complete move time reserved on the schedule for your move. There will be no exceptions to this policy.
By submitting a move request form on our homepage (americanveteransmoving.com) you agree to these terms and conditions.
Have more questions? We’re happy to help.
Call us at 901-610-PACK (7225).